FLORIDA REALTORS: Zillow Group sued for inaccessible website

By Press release submission | | Apr 22, 2019


Florida Realtors issued the following announcement on April 19.

Two visually impaired Massachusetts women filed a lawsuit against Zillow group (Fredericka Nellon and Sofia Montano vs. Zillow Group Inc.) claiming that their websites violate Title III of the Americans with Disabilities Act (ADA).

The women use “screen reader programs” – tools that help the visually impaired read websites. However, they claim Zillow Group includes elements on webpages that screen readers cannot read, making those elements inaccessible to visitors with vision problems. A website image that is clickable, for example, would not be readable for the visually impaired if it does not also have a text element that a screen reader recognizes.

The Zillow Group lawsuit includes a number of the company’s websites, including zillow.com, trulia.com, hotpads.com, nakedapartments.com, realestate.com, outeast.com and zillowhomeloans.com.

According to the lawsuit, the women want Zillow to:

1.Retain a qualified Web Accessibility Consultant acceptable to the plaintiffs

2.Ensure that all employees involved in website and content development be given web accessibility training on a biennial basis

3.Perform an automated accessibility audit on a regular basis

4.Perform end-user accessibility/usability testing at least quarterly

5.Incorporate all the Web Accessibility Consultant’s recommendations within sixty days of receiving those recommendations

6.Create a Web Accessibility Policy and post it on all websites, along with an e-mail address, instant messenger and toll-free phone number to report problems

7.Include on all webpages a link in the footer that, when clicked, tells visitors that Zillow Group is making efforts to maintain and increase the accessibility of its websites

8.Add a way for website visitors to submit accessibility questions and problems, including an accessible form to submit feedback or email address to contact representatives about the Web Accessibility Policy

9.Allow feedback on how website accessibility can be improved

10.Provide a copy of a new Web Accessibility Policy to all web content personnel, contractors responsible for web content and Client Service Operations

11.Train no fewer than three people to automatically escalate calls from users with disabilities who encounter difficulties using the websites

Original source can be found here.

Source: Florida Realtors 

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