ORLANDO INTERNATIONAL AIRPORT: North America Airports Set Record for Passenger Satisfaction Amid Surging Passenger Volumes and Ongoing Construction Projects, J.D. Power Finds

By Press release submission | | Sep 24, 2018


Orlando International Airport issued the following announcement on Sept. 20.

We're number one, again! For the second year in a row, Orlando International Airport ranks highest in its class in the J.D. Power 2018 North America Airport Satisfaction Study. Once again MCO finished top in the Mega Airport category (32+ million annual passengers) as voted on by the traveling public.

North America airports have managed to shrug off the potentially disruptive effects of record passenger volumes and massive construction projects to achieve a record high in overall passenger satisfaction. According to the J.D. Power 2018 North America Airport Satisfaction Study,SM across-the-board improvements in five factors: check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim helped drive overall passenger satisfaction to 761 (on a 1,000-point scale), 12 points higher than last year’s study.

From all of our airport community, thank you! More: https://bit.ly/2OENrbs

Original source can be found here.

Source: Orlando International Airport 

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